Frequently Asked Questions - FAQ's
Yes, an account has been tested t0 hold 30 million subscribers and send 30 million emails per month. Could it scale past this, check back as we bring on larger customers.
Yes we handle DMARC authentication for all of our plans. Tribe members on our FREEMIUM and Standard plans benefit from DMARC authentication and we will help our. For Pro, Enterprise and Franchises editions we have simple options for using your own domain through to high volume / high reputation options including dedicated instances, dedicated IP addresses, Postmaster services and many other variances (sorry we are sick of being copied to find out more please contact a consultant). Using Zulu eDM will give marketers the comfort to set up long term email brand strategies without having to invest today because all FREEMIUM accounts can migrate into enterprise solutions with minimal time and investment.
You can have a FREE account. To understand the process please create a free account www.zuluedm.com You will need a credit card for a 50 cent security authorisation, we return this to your card within 3-5 business days. The purpose is to reduce the number of dubious account sign-ups.
Absolutely. Although the DragnDrop editor makes it very simple. But to do things properly in terms of configuring the database and structuring data driven campaigns, some training is a good idea.
No this is one of the significant changes - The major ISP / Webmail providers have an alliance where for the purpose of preventing SPAM Yahoo, AOL, Gmail Hotmail etc will bounce any email that has not from the known source which is shared between therm. The only exception is if you have a domain like zululabs.com and gmail is your corporate mail server. Then we need to add some authentication. All mail originates from us anyway unless you are an enterprise customer.
The short answer is we charge for each message and message is no more than 160 characters. So if you use 200 characters you will be charged 2*SMS cost for each recipient. Check for pricing here https://support.zululabs.com/index.php?/Knowledgebase/Article/View/278/1/sending-a-long-sms-over-160-characters
The system figures out bad emails etc and handles the bad data. So yes.
What services and features are included, such as reports, opening reports, motives for not sending/receiving and all the data we can know
Response: Data is our specialty - We have all of the standard campaign reporting that others have but because we are not a List Blaster, but a marketing database app we provide: 1.) Lifetime and campaign segment performance analytics 2.) Analytics dashboard that shows the top performing campaigns by open rate and Click through as well as the best performing database groups by size and campaign results 3.) There is a performance graph of subscriber engagement and net growth 4.) For anything we have missed we have a querying tool. 5.) Our webform analytics is also very useful for surveys and auto segmentation etc